Customer Impact: Creating the Exceptional Customer Experience
Provide best-in-class customer service and build lasting and trusting relationships with your customers so your business can reach its fullest potential.
In this workshop, participants learn rapport-building and engagement strategies, how to establish trust from the first contact, how to create commonality (via verbal and non-verbal methods), effective questioning, and enriched communication techniques to enhance and promote an exceptional customer experience.
Invest in your greatest advantage – your people. Contact us today.