top of page

Customer Impact: Creating the Exceptional Customer Experience


Provide best-in-class customer service and build lasting and trusting relationships with your customers so your business can reach its fullest potential.

In this workshop, participants learn rapport-building and engagement strategies, how to establish trust from the first contact, how to create commonality (via verbal and non-verbal methods), effective questioning, and enriched communication techniques to enhance and promote an exceptional customer experience.


Invest in your greatest advantage  – your people.  Contact us today.

Christine Felgueiras

Tel: 416-571-6146

Success! Message received.

bottom of page